Privacy Policy

Information We Collect

Personal Information: When you request a quote, place an order, or contact us, we may collect personal details such as your name, email address, phone number, mailing address, and billing information.

Project Information: Details about your custom woodwork project, including specifications, measurements, design preferences, and project timelines.

Website Usage Data: We collect non-identifiable data such as IP address, browser type, device information, pages visited, and time spent on our site to understand how visitors use our website and improve performance.

Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience and analyze website traffic patterns.

How We Use Your Information

To process your orders, provide accurate quotes, and deliver custom woodwork services.

To respond to your inquiries and provide relevant project information and updates.

To personalize your experience on our website and improve our services.

To analyze visitor behavior and enhance the site's design, functionality, and user experience.

To send promotional materials and updates about our services, with your consent. You may opt out at any time.

To comply with applicable laws, regulations, and legal processes.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties.

We may share your data with trusted service providers who assist with payment processing, website hosting, and business operations—strictly under confidentiality agreements.

We may disclose information when required by law, court order, or government regulation.

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We use industry-standard security practices including SSL/TLS encryption to protect data transmitted between your browser and our servers.

Access to personal information is restricted to authorized personnel only, and we maintain secure storage with regular security updates and monitoring.

While we strive to protect your information, no method of internet transmission or digital storage is 100% secure, and we cannot guarantee absolute protection.

Your Rights and Choices

Access: You have the right to request access to the personal information we hold about you.

Correction: You may request that we correct any inaccurate or incomplete personal information.

Deletion: You may request that we delete your personal information, subject to legal retention requirements.

Opt-Out: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

File a Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe we have violated your privacy rights.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and understand how our site is used.

Essential Cookies: Required for basic website functionality and navigation.

Analytics Cookies: Help us understand visitor interactions to improve user experience.

Preference Cookies: Remember your settings and preferences for future visits.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Customer records are retained for the duration of our business relationship and for 7 years afterward for accounting and legal purposes.

When information is no longer needed, we securely delete or anonymize it.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner sites. This Privacy Policy does not apply to those external sites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information as soon as possible.

Compliance with Canadian Privacy Laws

Cowichan Woodwork Ltd. complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in British Columbia.

We adhere to PIPEDA's fair information principles including accountability, consent, limiting collection and use, accuracy, safeguards, openness, individual access, and challenging compliance.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices, technology, legal requirements, or other factors.

All changes will be posted here with an updated "Last Updated" date. For significant changes, we will notify you via email and post a notice on our website homepage.